Thanks for stopping by! You can contact us by filling out the form below, by emailing email@example.com, or via any of our social media channels.
For resale or wholesale enquiries, please give us a call on +64 022 185 2574.
Frequently Asked Questions
Absolutely! The Green Pods are great for also making tea, chai, and hot chocolate. Simply fill with your favourite powdered drink and extract as per normal.
We’re sorry things didn’t work out. Please get in contact with our team if you wish to make a return. You can find our refund policy here:
Our returns address is:
The Green Pods
6B Brookfield Tce
We’d love to hear how you’ve enjoyed your reusable coffee pods. You can leave a review by going to the product page of the item you purchased. Reviews won’t be visible immediately as they need to be approved by one of our staff members – please allow 48hours.
We’re sorry you’re having trouble getting our pods to work. Please as a first instance read our how-to guide HERE. If you’re still having trouble, drop us a message and one of our customer care reps will get back to you.
Please check your machine is compatible with the machines listed on the product page. If you’re still not able to get things working please message us and we can investigate a refund or exchange based on our refund policy.
Usually when people can’t close the lever it’s because they aren’t pushing quite hard enough. Our pods are rigid steel, so don’t have the same give that the lightweight disposable capsules have. This means you need to push a little harder than you would normally.
Obviously, we don’t want you pushing so hard it damages your machine (perhaps the capsule isn’t sitting quite right in the mechanism?) so please use a bit of caution.
You should have been issued with a tracking number as soon as your order was shipped. You can also track your order on our tracking page.
Also note that we are experiencing longer than usual shipping times due the COVID-19 situation. Please be patient and contact us if you’ve got any further questions.
The Green Pods is an online only retailer based out of sunny Tauranga, New Zealand. Unfortunately, at this stage we don’t have physical store.
The Green Pods is a online-only retailer.
The Green Pods is wholy owned by Balme Enterprises Ltd, a New Zealand registered company. Registered address: 6B Brookfield Tce, Tauranga, New Zealand