Last updated: 11 August 2026

This Privacy Policy explains how The Green Pods (“we”, “us”, “our”), a trading name of Balme Enterprises Ltd (a company registered in New Zealand, registered address 6B Brookfield Terrace, Tauranga 3110, New Zealand), collects, uses, discloses and protects your personal information when you visit thegreenpods.co.nz or purchase from us.

We are committed to protecting your privacy in accordance with the Privacy Act 2020 and its Information Privacy Principles (IPPs). By using our website, you consent to the practices described in this policy.

1. Information we collect

We may collect and hold the following personal information:

Contact and order details: your name, email address, delivery and billing addresses, phone number and order history.
Payment information: payment is processed securely by our third-party payment providers. We do not store your full card details on our servers.
Account information: if you create an account, your username and account preferences.
Technical and usage information: your IP address, device and browser type, and how you use our website, collected automatically through cookies and analytics tools (see our Cookie Policy).
Communications: any information you provide when you contact us, leave a review, or subscribe to our newsletter.

2. How we collect it

We collect personal information directly from you (when you place an order, create an account, contact us or subscribe) and automatically through cookies and similar technologies when you browse our website.

3. How we use your information

We use your personal information to:

process, fulfil and deliver your orders, and provide order updates and tracking;
provide customer service and respond to your enquiries;
manage your account;
send you marketing communications where you have opted in (you can unsubscribe at any time);
operate, maintain, personalise and improve our website and products;
detect and prevent fraud; and
comply with our legal obligations.

4. Who we share it with

We do not sell your personal information. We share it only with trusted third parties who help us operate our business, and only to the extent necessary, including:

Payment providers (Stripe, PayPal, Afterpay and direct bank transfer) to process your payment;
Couriers and shipping partners to deliver your order;
IT, hosting and email service providers that support our website and communications;
Analytics and advertising providers (including Google and Mediavine) – see our Cookie Policy;
Professional advisers and regulators where required by law.

Some of these providers are located overseas, which means your information may be stored or processed outside New Zealand. Where this occurs, we take reasonable steps to ensure your information is protected by comparable safeguards.

5. Cookies and analytics

Our website uses cookies and similar technologies for functionality, analytics and advertising. For full details and how to manage them, please see our Cookie Policy.

6. Storage and security

We hold your personal information on secure servers and take reasonable technical and organisational measures to protect it against loss, misuse and unauthorised access. We retain personal information only for as long as necessary to fulfil the purposes described in this policy or as required by law.

7. Your rights

Under the Privacy Act 2020 you have the right to request access to, and correction of, the personal information we hold about you. To make a request, or to opt out of marketing, please contact us using the details below. We may need to verify your identity before actioning a request.

8. Third-party links and affiliate relationships

Our website contains links to third-party websites and participates in affiliate programmes, including the Amazon Services LLC Associates Program. We are not responsible for the privacy practices of those third-party sites and encourage you to review their policies.

9. Children

Our website and products are not directed at children, and we do not knowingly collect personal information from anyone under 16.

10. Changes to this policy

We may update this Privacy Policy from time to time. The latest version will always be published on this page with the “last updated” date above.

11. Contact us and complaints

If you have any questions, wish to exercise your rights, or want to make a complaint about how we handle your personal information, please contact us at sales@thegreenpods.co.nz or by post at Balme Enterprises Ltd, 6B Brookfield Terrace, Tauranga 3110, New Zealand.

If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner (New Zealand): www.privacy.org.nz or 0800 803 909.